my work (click to explore!)
Fall '24
AI Product Management Certification
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I gained experience in ideating, managing, and delivering AI products, from initial concept to MVP, while mastering the AI product development lifecycle. Additionally, I refined my ability to strategically align AI solutions with business objectives to ensure maximum impact.
Summer '24
Bank of America Financial Center Intern
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At Bank of America, I led client engagement efforts, educating over 30 customers weekly on digital banking solutions, which boosted adoption by 25%. I also provided tailored support in resolving technical issues, ultimately improving customer satisfaction by 20%.
Summer '23
Cartogram Product Management Intern
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Managed HubSpot, the CRM system, conducted market research, and created competitor analyses. I also designed user flow diagrams and wireframes, and collaborated with the engineering team to refine the product based on client feedback, improving usability and engagement.
Fall '20—Spring '24
Case Competition Projects
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I refined my problem-solving skills by developing solutions for case studies and conducting operations research, including a paper on AI-driven hyper-personalization. These experiences honed my ability to align business strategies with emerging technological trends.